Support

Help & Questions

Answers to what we're asked most. Can't find what you need? Contact us and we'll get back to you within 1-2 business days.

Ordering

What's the minimum order quantity?

There's no minimum for standard orders. Orders of 10 or more per item are handled through a bulk quote. Request a quote and we'll take it from there.

Can I customise my order?

Select products can be personalised with a logo, name, or message. Add your customisation needs when requesting a quote, or reach out directly.

Can I change or cancel my order after placing it?

Contact us as soon as possible after ordering. We can accommodate changes before the order is processed for shipping.

Shipping & Delivery

Do you deliver across India?

Yes, we deliver pan-India. Estimated delivery timelines are shown at checkout.

How long does customisation take?

Ready-to-ship items dispatch in 3-5 business days. Customised items dispatch in 5-7 business days after sample approval. Exact lead time is listed on each product page.

How do I track my order?

You'll receive a shipping confirmation email with tracking details once your order is dispatched.

Payments & Invoicing

What payment methods do you accept?

We accept UPI, credit and debit cards, net banking and wallets.

Can I get a GST invoice?

Yes. Add your GSTIN and business name at checkout, and we'll include a GST-compliant invoice with your order.

Returns & Refunds

Can I return or exchange an item?

Unopened, non-personalised items can be returned within 7 days of delivery. See our Return Policy for full details.

What if my order arrives damaged?

Contact us within 48 hours with photos of the item and packaging, and we'll arrange a replacement or refund.

Corporate & Bulk Orders

Do you offer a dedicated point of contact for corporate orders?

Yes. Every bulk order is assigned a gifting specialist to manage sourcing, branding, and delivery. Learn more on our Corporate Gifting page.