We want every gift to arrive exactly as intended. If something isn't right, here's how we handle returns and refunds.

Unopened, unused items in their original packaging can be returned within 7 days of delivery. To start a return, contact us with your order number and reason for return.

• Customized or personalized items (logo, name, or message engraving/printing)
• Items from the Heritage Collection, due to their handcrafted and one-of-a-kind nature
• Gift sets or hampers once opened
• Bulk and corporate orders, unless the item arrives damaged or defective

If your order arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no extra cost.

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days.

Need a different size, colour, or variant? Contact us and we'll help arrange an exchange, subject to availability.

Reach out any time via our Contact page, and our team will help resolve it within 1-2 business days.